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We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (elevator, door openers and ramps) MedicAlert Foundation Canada will notify customer promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services if available.
The notice will be posted on our website.
MedicAlert Foundation Canada will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained: Entire staff
This training will be provided to staff in the first week of hire and early January 2012 for existing staff.
Training will include:
Staff will also be trained when changes are made to the plan.
Customers who wish to provide feedback on the way MedicAlert Foundation Canada provides goods and services to people with disabilities can email at email@example.com or verbally contact us at 1.800.668.1507.
All feedback will be directed to the HR Coordinator.
Customers can expect to hear back in 1 business day.
Complaints will be addressed according to our organization's regular complaint management procedures.
Any policy of MedicAlert Foundation Canada that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Charitable Registration No. 10686 3293 RR0001
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