Taking good care of your identification jewelry, with regular cleaning, will prolong its life and provide years of enjoyable wear. Your MedicAlert jewelry can be cleaned with warm soapy water and a soft brush.

Important: Avoid all abrasive or ammonia-based substances to keep the original finish of your product intact.

All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, Garmin activities monitors and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Members may return defective products within 1 year from the original date of purchase for replacement or repair. Members are responsible for paying the shipping costs to return the product to MedicAlert.

• Warranty does not cover the following:

• Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
• Tarnishing or scratching of the emblem, chain and attachments
• Leather blemishes naturally found on leather products
• Loss of any kind
• Watch batteries

Resizing

We offer free resizing of all bracelet chains within 30 days from the date of shipment. After 30 days, a resizing fee will apply and members are responsible for shipping the product to MedicAlert for resizing.

Other

• Return Policy
  Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.

Shipping

• Stainless steel products usually ship within 2-3 weeks.
• Silver and gold products usually ship within 3-4 weeks.
• Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.
• 
  *Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.