Taking good care of your identification jewelry, with regular cleaning, will prolong its life and provide years of enjoyable wear. Your MedicAlert jewelry can be cleaned with warm soapy water and a soft brush.

Important: Avoid all abrasive or ammonia-based substances to keep the original finish of your product intact.

All MedicAlert identification products including emblems come with a 1 year warranty on manufacturer defects from the date of purchase. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.

Please review the purchased items carefully for any defects or errors and report them to us within 10 days.

The warranty does not cover cosmetic damages of the Garmin item; ie: broken strap, cracks, scratches, etc. would not be covered. https://www.garmin.com/en-US/legal/consumer-limited-warranty/

Technical Issues:
You may call the Garmin product support numbers to assist in any technical difficulties 1- 866-429-9296 or 1-800-800-1020

We offer 1 free resizing on bracelet chains that are available in multiple sizes within 30 days from the date of shipment. After 30 days, a resizing fee will apply and members are responsible for shipping the product to MedicAlert for resizing.

• Return Policy
  Customized engraving of medical information on the emblem prevent MedicAlert from offering any refunds on identification products.

• Stainless steel products usually ship within 2-3 weeks.
• Silver and gold products usually ship within 3-4 weeks.
• Please allow 5-9 business days for Canada Post standard shipping and 2-3 business days for express shipping*.
• 
  *Speed as shown on CanadaPost.ca. Business days, between major urban centres in Canada. Some exceptions apply.