All MedicAlert identification products including emblems, chains, bands, beads, crystals, pearls, leather bands, latex-free rubber, and attachments carry a 1 year warranty, from the date of purchase, against all defects in material and workmanship. Subscribers may return defective products within 1 year from the original date of purchase for replacement or repair. Subscribers are responsible for paying the shipping costs to return the product to MedicAlert.
Warranty does not cover the following:
- Damage resulting from normal wear and tear, accidental damage or breakage, misuse or alteration
- Tarnishing or scratching of the emblem, chain and attachments
- Leather blemishes naturally found on leather products
- Loss of any kind
- Watch batteries
We offer free resizing of all bracelet chains within 30 days from the date of shipment. After 30 days, a resizing fee will apply and subscribers are responsible for shipping the product to MedicAlert for resizing.